privacy policy

Effective Date: 27 May 2026

Styled by Phoebe is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you book a service, or communicate with us. By engaging with Styled by Phoebe, you agree to the practices outlined in this policy.

1. Collection of Personal Information

1.1 We may collect and store personal information you provide directly to us (e.g. via consultation forms, emails, booking systems, or social media) or automatically (e.g. through website cookies or analytics tools).

1.2 This information may include (but is not limited to):

  • Your full name, email address, phone number, and postal address

  • Style preferences, wardrobe information, and consultation details

  • Payment or billing information

  • Responses to surveys, promotions, or feedback requests

  • Any additional information you choose to provide during your interactions with Styled by Phoebe

2. Use of Your Personal Information

2.1 Styled by Phoebe may use your personal information to:

  • Provide, personalise, and improve our styling services

  • Manage bookings and payments

  • Send updates, resources, or marketing communications

  • Respond to questions, requests or feedback

  • Monitor and improve our customer experience

2.2 We may contact you via email, SMS, phone or mail for the purposes above. You can opt out of marketing communications at any time by contacting us directly.

3. Disclosure of Your Personal Information

3.1 Your personal information is stored securely and is only accessible to those who need it to deliver our services.

We do not sell your personal data. However, we may disclose your data to trusted third parties where reasonably necessary to deliver our services. This may include:

  • Payment processors (e.g. PayPal)

  • Website or booking system hosts

  • Email or marketing platforms

  • Analytics tools such as Google Analytics

3.2 We may also disclose information if required by law or to protect our rights and services.

3.3 Some of our service providers may be located outside of Australia (e.g. in the United States or Europe). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

4. Security of Your Personal Information

4.1 We take reasonable physical, digital, and administrative measures to safeguard your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

4.2 While we take care to protect your data, no data transmission over the internet can be guaranteed as fully secure. While we do our best to protect your information, you provide it at your own risk.

5. Cookies and Tracking Technologies

5.1 Our booking systems and payment tools may use cookies and similar tracking technologies to improve performance, enhance user experience, and analyse traffic. These tools may collect data like pages visited, time spent on the site, and device/browser information. 

5.2 You can manage or disable cookies at any time via your browser settings. 

6. Communication Preferences

6.1 We may contact you with important booking information, styling updates, or occasional promotions.

6.2 You can opt out of marketing emails at any time by contacting us at phoebe@styledbyphoebe.com.

7. Withdrawing Consent or Updating Your Information

7.1 You may request to:

  • Access or update the personal information we hold about you

  • Correct inaccurate, outdated, or incomplete information

  • Withdraw consent for data collection

  • Request the deletion of your personal data (subject to legal or contractual requirements)

7.2 To make any of the above requests, please email phoebe@styledbyphoebe.com.

8. Data Retention

8.1 We retain your personal information only for as long as needed to deliver our services and comply with legal obligations. After this period, your data is securely deleted or anonymised.

9. Changes to This Privacy Policy

9.1 This policy may be updated occasionally to reflect changes in our services, privacy practices, or legal obligations. Any changes will be published on this page with the updated effective date.

10. Contact Us

10.1 If you have any questions, concerns, or requests regarding your personal information or this policy, please contact: 

Styled by Phoebe

Email: phoebe@styledbyphoebe.com

Location: Perth, Western Australia