booking terms and conditions

Terms and Conditions as of May 2026

1. Booking & Payment

By booking a consultation with Styled by Phoebe, you agree to the following terms:

  • Full payment is required at the time of booking to secure your appointment.

  • Your booking reserves dedicated time, preparation, and personalised styling expertise tailored specifically to you.

  • Payments are processed securely through third‑party providers.

  • Styled by Phoebe does not store your full payment details; these are handled by our payment processor.

2. Your Contact Information

  • You are responsible for providing accurate contact details (email and phone number).

  • Styled by Phoebe is not responsible for missed communications caused by incorrect details, spam filters, or failure to check email.

  • All booking confirmations, updates, reschedule links and reminders are sent to the email address you provide.

3. Rescheduling Your Appointment

If you need to reschedule:

  • You’re welcome to reschedule any time up to 48 hours before your appointment, simply follow the ‘update your booking’ link in your original booking confirmation email.

  • Reschedules within 48 hours cannot be accommodated and will be treated as a cancellation.

  • A 50% cancellation fee applies to all late reschedule requests.

  • This fee reflects the genuine costs associated with preparing for your session and the inability to offer the reserved time to another client on short notice.

  • If you experience any issues, please email phoebe@styledbyphoebe.com.

4. Cancellations

  • All cancellations incur a 50% cancellation fee, regardless of notice period.

  • This fee covers the time reserved exclusively for your consultation and the preparation completed in advance.

  • To cancel your appointment follow the ‘update your booking’ link in your original booking confirmation email.

5. No‑Show Policy

  • If you do not attend your appointment and do not notify me, this is considered a no‑show.

  • No‑shows are charged the full session fee, representing the genuine loss incurred when the reserved time cannot be rebooked.

6. Late Arrival Policy

  • If you arrive late, your session may be shortened out of respect for other clients.

  • The full session fee still applies.

7. Refunds & Liability

  • Refunds are not available for services that have already been delivered.

  • Refunds are not available for purchases made based on my styling advice or recommendations.

  • Styled by Phoebe is not responsible for outcomes related to third‑party products, sizing, stock availability, shipping, or retailer policies.

8. Gift Cards

You can absolutely purchase a Styled by Phoebe session as a gift.

  • Select the gift card version of your chosen consultation at checkout.

  • If you’re unsure which option is best, you can explore the gifting page here.

  • Gift cards are non‑refundable.

  • Gift cards are valid for a minimum of 3 years, in line with Australian Consumer Law.

  • Gift cards are issued digitally via email, and can be sent either to you or directly to your chosen recipient. 

  • Please ensure the recipient’s email address is entered correctly at purchase. Styled by Phoebe is not responsible for lost, stolen, or misdirected gift cards once issued.

  • Gift cards cannot be redeemed for cash, except where required by law

  • Gift cards do not incur any post‑purchase fees, in accordance with Australian Consumer Law.

  • Purchasing a gift card may require providing the recipient’s name and email; this information is handled in accordance with the Styled by Phoebe Privacy Policy.

9. Privacy & Data

  • Your personal information (name, email, questionnaire responses, etc.) is collected and used to deliver your service.

  • Your data is handled in accordance with the Styled by Phoebe Privacy Policy. 

  • Styled by Phoebe does not store full payment details; these are managed by secure third‑party processors.

  • You can read the full Privacy Policy here.

10. If I Need to Reschedule

  • In the rare event that I need to reschedule due to illness or unforeseen circumstances, you will be offered the next available appointment time.

  • If I am unable to offer an alternative and must cancel your appointment entirely, you will receive a full refund.

11. Force Majeure

  • Styled by Phoebe is not liable for delays or cancellations caused by events outside our reasonable control, including illness, emergencies, technical failures, or natural disasters. 

  • In such cases, you will be offered a reschedule or refund.

12. Intellectual Property

Any materials provided during your consultation (e.g. playbooks, visual shopping guides, style guides, curated lists) remain the intellectual property of Styled by Phoebe and may not be reproduced, shared, or distributed without permission.

13. Dispute Resolution

If a concern arises, both parties agree to attempt to resolve it through good‑faith communication before pursuing external resolution.

14. Australian Consumer Law

These terms operate in addition to your rights under the Australian Consumer Law, which guarantees that services will be delivered with due care and skill.

15. Agreement

By completing your booking, you confirm that you have read, understood, and agree to these Terms & Conditions.